Privacy policy

This Personal Data Privacy Policy (hereinafter – the Privacy Policy) shall apply to all information that the Administration of “” website.


This Privacy Policy shall apply only to and its subdomains. The website shall not control and be responsible for the websites of third parties that the User may follow through the links available on and its subdomains.

The Administration of the website doesn’t verify the reliability of personal data submitted by the User of, and collects only the personal data, which is necessary to achieve the objectives.

If the User uses and its subdomains, it means that the User accepts this Privacy Policy and terms of processing of the User’s personal data.

In case of non-acceptance of this Privacy Policy, the User shall stop using and its subdomains.

The following terms are used in this Privacy Policy:

“Administration of (hereinafter – the Website administration)” shall mean the employees authorized to manage the website. They act on behalf of Limited Liability Company DoorHan – Trading House. They organize and (or) process the personal data, define the objectives of the data processing and the scope of personal data to be processed, as well as the actions (operations) to be performed with personal data.

“Personal data” shall mean any information relating to an identified or identifiable individual (“data subject”). An identifiable person is a person, who can be identified, directly or indirectly, in particular by means of identifiers such as name, identification number, location information, online identifier or through one or more features specific to physical, psychological, genetic, mental, economic, cultural or social identity of a certain individual;

“Personal data processing” shall mean any activity (operation) or a group of activities (operations) with personal data performed with the use of automation means or without them, including the personal data collection, recording, systematization, accumulation, storage, update (correction, change), extraction, use, transfer (provision, access), anonymization, blocking, deletion or destruction.

“Personal data privacy” shall mean an essential requirement that an Operator or other person, who gets an access to personal data, shall comply with. The objective of this requirement is to prevent the data dissemination without the consent of the personal data subject or the presence of another legal ground.

“User of (hereinafter the User)” shall mean any individual, who has an access to the Website via the Internet and who uses and its subdomains.

“Cookies” shall mean a small piece of data sent by a web server and stored on the User’s computer, which the web client or web browser sends each time to the web server in an HTTP request when trying to open the page of the corresponding website.

“IP-address” shall mean a unique network address of a node in a computer network built with the use of the IP protocol.

“Subdomain” shall mean a domain that is a part of a higher-level domain.

“Website” shall mean the Company’s website: “”.

“File system” – shall mean any structured set of personal data available in accordance with certain criteria, regardless of whether a centralized, decentralized, functional or geographical principle is used.


This Privacy Policy establishes the obligations of the Administration of and its subdomains in relation to nondisclosure and protection of privacy of personal data that the User submits upon request of the website Administration when registering on the website or making an order to purchase the Goods.

The User submits the personal data authorized for processing under this Privacy Policy by filling out some forms on in the following sections: Buy/Submit a request, Ask a specialist, Become a dealer, Letter to director, Give feedback, and Register on the forum. The data includes:

- phone number;

-surname; name; patronymic name;

- e-mail;

- correspondence address;

- placement location;

- region;

- company;

- position (role).

The website protects the Data, which are transmitted automatically in the process of watching of ad units and visiting pages, where a statistical system script (“pixel”) is installed:

- IP address;

- information from cookies;

- information on the browser (or other program, which provides access to display of advertisements);

- time of access;

- page address, where the ad unit is located;

- referrer (address of the previous page).


The Administration keeps the personal data only for the time necessary to achieve the objectives, for which that data was collected, including the period specified in this Privacy Policy, or the period provided for by the laws.

We will keep your personal data for the period necessary to achieve the objectives listed in this Privacy Policy. When assessing the duration of such storage periods, we first determine whether we need to store the collected personal data. If it is essential, we try to reduce the storage period to the minimum period permitted by law.

The Administration of may use the user’s personal data for the following purposes:

- Identifying the User registered on in order to make an order and (or) enter into a contract with for distance selling of goods.

- Providing the User with an access to personalized resources of and its subdomains.

- Organizing User feedback, including sending notifications, requests regarding the use of, provision of services, processing requests and applications from the User.

- Creating an account for making purchases;

- Notifying the User of of the status of the Order.

- Providing the user with the efficient customer and technical support, if there are any problems related to the use of

- Providing the User, subject to the user's consent to such mailing, with product updates, special offers, pricing information, newsletters and other information on behalf of the website.

- Advertising activities with the content of the User.

- Providing the User with access to websites in order to get products, updates and services.

- Improving the website performance.


Depending on the settings of your web browser, we collect information that is automatically transmitted to us by your browser, when you visit our websites. This transmission is carried out by means of cookies. Generally, this information includes the IP address currently assigned to your computer, the type of your operating system and the web browser used.

Session cookies do not require your prior consent, as they are essential for the operation of the website and will be deleted when you close your web browser.

Persistent cookies, which track your activity and preferences, but which are not necessary for the operation of the website, do require your prior consent. By visiting our website you agree to the use of persistent cookies unless you change the relevant settings of your computer, so that the cookies are not stored. The same rule applies to cookies of third parties.

If you do not want to use cookies, you may turn them off. If you want to turn off cookies on Safari web browser, click “Block all cookies” in your Safari privacy settings. If you use another web browser, please contact your service provider for information on disabling cookies.

Disabling cookies may result in inability to access some parts of the website that require authorization. collects statistics on IP-addresses of its visitors. This information is used to identify and solve some technical issues, to control the legality of actions.

To process cookies, we use the following programs: Google Analytics, Yandex.Metrika.


The Administration of the website does not process the personal data of children under the age of 16. If such data is found out, it is subject to an immediate destruction.

Any person under the age of 16 shall get permission from their parents, legal representative or guardian prior to using or sharing any personal data.


Personal data processing shall be carried out on a legal and fair basis;

Personal data processing is limited to the achievement of certain, previously determined legitimate objectives or until the receipt of the user’s relevant request on deletion of personal data. As soon as the period of personal data storage is expired, the data is anonymized and destructed. The personal data processing that does not comply with the objectives of the personal data collection is not allowed;

The User’s personal data processing shall be performed in any legal way, including the processing in information systems of personal data with the use of automation means or without them.

When the website Administration uses the User’s consent as the basis for the User’s personal data processing, the User is entitled to revoke his / her consent at any time. Any consent to the personal data processing that the user submits to the Administration provides the order for its revoke. If the user wants to revoke any of his / her prior consents, he / she may use the procedure directly provided for in such consent.

The website Administration does not provide or disclose the data that contains personal data of subjects to any third parties without written consent of the personal data subject, except for cases when it is necessary in order to prevent threats to life and health, as well as in cases provided for by federal laws.

The website Administration shall take all necessary organizational and technical measures to protect the User’s personal data against an unauthorized or accidental access, destruction, alteration, blocking, copying, diffusion, and against other illegal actions of third parties.

The website Administration together with the User shall take all necessary measures to prevent the losses and other negative consequences incurred by the loss or disclosure of the User’s personal data.


Users are entitled to:

1.Update their personal data and add some new data, if there are any changes.

2.Obtain information relating to their personal data processing by sending the relevant request to the website Administration.

3.Demand the restriction of the processing of all or a part of their personal data.

4.Demand the removal (if there are no overriding legitimate grounds for the processing of their data) of their personal data from systems, if the personal data are no longer required for the purposes for which they were obtained, the user revokes his or her consent on the basis of which the processing was performed, if there is no other legal basis for processing, the data user objects to the processing of his / her personal data, the personal data is unlawfully processed.

5.Object to processing of some part or the full list of their personal data for the purposes specified when their personal data was submitted;

6.Demand to restrict their personal data for the purpose of advertising.

7.Revoke their consent to the personal data processing in a way specified in such consent.

The website Administration undertakes to:

1.Use the data obtained exceptionally for the purposes set forth in this Privacy Policy.

2.Ensure the storage of confidential information in secret; not to disclose it without prior written consent of the User, or sell, exchange, publish or disclose in other possible way the personal data obtained from the User, except for the cases provided for by this Privacy Policy.

3.Take reasonable care to protect the privacy of the User’s personal data in accordance with procedures generally used to guard this kind of information in the customary business practices.

4.Block the personal data that relates to the respective User from the moment of request or inquiry of the User or his/her legal representative or a body authorized to protect the rights of subjects of personal data for the period of verification, if some unreliable personal data or illegal actions are revealed.

If you have any questions, suggestions or intentions to exercise your rights in relation to the personal data, you may contact us using the following contact information:


Address: Královský Vrch 2018, 432 01 Kadaň, Česká republika

Tel.: +420-474-319-111



With your consent, we may send you some promotional emails. Consent must be given voluntarily, intentionally and explicitly. These requirements are considered fulfilled if you mark the block on consent to receive promotional emails (freely given consent).

You may always object to the use of your personal data for direct marketing purposes upon prior request and free of charge, and without the need to provide a reason for such an objection. You can do this by clicking on “Unsubscribe” link in any of the letters received from us or by writing to us at If you express your objection, your personal data won’t be longer used for direct marketing purposes.

Promotional emails contain information in which, in our opinion, you may be interested, for example, news about our products and services.


The Administration of the website transfers personal data to third parties only under the following circumstances:

1.If the user has given his/her consent;

2.If the purpose of this data transfer is directly related to the purpose for which the personal data were collected initially;

3.If it is necessary in order to prepare, clarify or execute a contract;

4.If it is required by law, administrative or court order;

5.If it is required in order to ground or defend some statements of claim or legal action;

6.If it is necessary to comply with a lawful requirement of public authorities, including national security services and law enforcement agencies;

7.If it is required to ensure the data safety and prevent abuse or other illegal actions such as deliberate attacks.

We can transfer your personal data, including cross-border, strictly in compliance with the requirements of the law.

From time to time, we delegate the authority to conduct the business on our behalf to other companies and business partners operating within and outside the European Economic Area, for example, to some legal representatives in order to execute contracts or achieve the goals for which personal data was provided.

Our business partners obtain only the personal data that is required for them to achieve the objectives and execute the contracts. The Administration of the website does not disclose personal data to third parties in order to provide them with the possibility to advertise their products and services.


The Administration of the website shall not bear any responsibility if the Confidential information was lost or disclosed due to the following reasons:

It has become public prior to its loss or disclosure.

It was obtained by a third party prior to its receipt by the Administration of the website.

It was disclosed with the consent of the User.


Before going to court with a claim for disputes arising from the relations between the User of the website and the Website Administration, it is mandatory to submit a letter of claim (a written proposal for a voluntary settlement of the dispute).

The recipient of the claim shall notify the claimant in writing of the results of the claim consideration within 30 calendar days from the date of receipt of the claim.


The Website Administration is entitled to amend this Privacy Policy without the User’s consent.

New Privacy Policy shall come into force from the moment of its publishing on the website, unless otherwise provided by the new version of the Privacy Policy.

All suggestions and questions about this Privacy Policy shall be sent to

The current Privacy Policy is available on page